Automotive Social Media Marketing

Social Networking and Reputation Management Strategy for Car Dealers

Leonard Buchholz
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  • Columbus, OH
  • United States
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Leonard Buchholz posted a blog post

"Things" do not a great Service Experience make.

Service is an "elbow to elbow" people business. As I (we) have traveled and observed so many Dealership Service Operations, there is still one overriding factor that every Customer Service Organization must understand and adhere to. This is people business.Customer services (Photo credit: gordon2208)You can have perks, loyalty programs, free coffee, wifi, marble covered floors and chandeliers...and none of that…See More
Nov 15, 2012
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Leonard Buchholz's blog post was featured

Want to increase Service Sales by 30%?

Lost Sales and Declined Services Customers are in many Dealerships, the largest untapped source of additional revenue. And in most cases, the Sales has been lost because of a few words and not a few dollars.Trained Advisors Make More Sales!Advisors who have been trained and coached are the best people to contact those customers, Advisors who are trained, coached and who care are better.Take John Q. here. He is an…See More
Nov 3, 2012
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Leonard Buchholz posted a blog post

Want to increase Service Sales by 30%?

Lost Sales and Declined Services Customers are in many Dealerships, the largest untapped source of additional revenue. And in most cases, the Sales has been lost because of a few words and not a few dollars.Trained Advisors Make More Sales!Advisors who have been trained and coached are the best people to contact those customers, Advisors who are trained, coached and who care are better.Take John Q. here. He is an…See More
Oct 11, 2012
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Leonard Buchholz posted a blog post

Techno me, Train me or Tank me...which is it?

It is an age old diametrically opposed argument. On one side, we have technology. On the other side, we have personnel.I can't sell anything without a great Multipoint Inspection.I can't sell anything without a professional Sales Process.I must have both in order to be effective.In recent years there has been a…See More
Sep 12, 2012
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Leonard Buchholz posted a blog post

3 Common Mistakes Salespeople Make

The 3 Most Common Mistakes Salespeople Make That Cost The Dealership Money!The good news: They are all Preventable! Read below for the latest in how you can prevent Lost Sales!#1-NO INTERVIEW!An interview is the most important part of any sales process. There are several objectives for the interview. build a relationship with your customerestablish some common groundbuild rapportfind out their needs…See More
Jul 25, 2012
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Leonard Buchholz posted a status
"Check out Don Reed's latest article on Fixed Ops here...http://ning.it/SFcad8"
Jul 17, 2012
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Leonard Buchholz posted a blog post

Why "Old School" Communication is the new "Class Dismissed"

Clearly there is a huge gap between what "we" (old school) managers and Leaders consider useful and proper communication,  motivation and Leadership techniques and what the "new" generation responds to.There is a choice to be made.…See More
Jul 16, 2012
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Leonard Buchholz posted a video

Increase Service Department Results

Use these 3 tips to start Increasing Your Service Department Results. www.dealerprotraining.com www.dealerproblog.com 888-553-0100 DealerPro Training Solutio...
Jul 13, 2012
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Leonard Buchholz posted a status
"New Age Training? Automotive Dealerships Investing In Electronic Training Methods On The Risehttp://http://ning.it/PPqf8G"
Jul 12, 2012
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Leonard Buchholz posted a status
"Going live today! New Leadership series at DealerPro VT!"
Jul 12, 2012
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Leonard Buchholz posted a blog post

4 Challenging Employees and What To Do About Them

Employees are the life of any organization. We spends hours recruiting, screening and interviewing them. After we have hired them, we spend more time training, coaching and monitoring them.And when it's all said and done, we like to think that we have contributed to the Dealership's future and had a hand in weaving the very fabric of that Dealership.And in every Dealership there are some employees we…See More
Jul 11, 2012
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Leonard Buchholz posted a video

Service Advisor Sales Tips

Here are Sales Tips any Service Advisor can use to make more Sales in the Service Drive. http://www.dealerprotraining.com http://Fixed Ops Solutions, Fixed O...
Jun 30, 2012
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Leonard Buchholz posted a blog post

Grasshopper Pie

A traveling salesman had come to the end of a long day and was very hungry. He had not made many sales and was feeling a little frustrated with his results. He decided to stop and get something to eat and mull over his next step.He stopped in town, parked on Main Street and looked around. He found two restaurants side by side.  Above each there was a sign.The one on the left said “Food, more expensive but worth it” and…See More
Jun 25, 2012
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Leonard Buchholz posted a video

Get Your ASK In Gear!

Need to make more money? Then get your ASK in gear and start changing your life and your career!
Jun 24, 2012
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Leonard Buchholz posted a video

Fixed Ops Something New

It's a question asked every day. "What's new in Fixed Ops?" Technology...new. Training, Processes and Coaching, not much is new. In fact, what was "old" is n...
Jun 8, 2012
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Leonard Buchholz posted videos
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Jun 6, 2012

Profile Information

Your company, business, employer or organization's full name
DealerPro Training Solutions
Your Job Title or Position
Sales and Marketing Manager
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8885530100
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lbuchholz@dealerprotraining.com
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http://www.dealerprotraining.com
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Automotive Consultant, Writer Blogger or Journalist, Car Guy, Social Media Marketing Professional
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http://facebook.com/DealerProTrainingSolutions
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http://twitter.com/DealerPro
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http://www.youtube.com/DealerProFixedOps
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DealerPro is the premiere Fixed Operations Training Company in North America. Dealers using our Processes and Training can expect significant increases in RO Count, Gross Profit and CSI.

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Leonard Buchholz's Blog

"Things" do not a great Service Experience make.

Posted on November 15, 2012 at 7:09am 0 Comments

Service is an "elbow to elbow" people business. As I (we) have traveled and observed so many Dealership Service Operations, there is still one overriding factor that every Customer Service Organization must understand and adhere to. This is people business.…

Customer services
Continue

Want to increase Service Sales by 30%?

Posted on October 11, 2012 at 7:17am 0 Comments

Lost Sales and Declined Services Customers are in many Dealerships, the largest untapped source of additional revenue. And in most cases, the Sales has been lost because of a few words and not a few dollars.

Trained Advisors Make More Sales!

Advisors…

Continue

Techno me, Train me or Tank me...which is it?

Posted on September 12, 2012 at 8:53am 0 Comments

It is an age old diametrically opposed argument. On one side, we have technology. On the other side, we have personnel.

I can't sell anything without a great Multipoint Inspection.

I can't sell anything without a professional Sales Process.

I must have both in order to be effective.…

Continue

3 Common Mistakes Salespeople Make

Posted on July 25, 2012 at 12:20pm 0 Comments

The 3 Most Common Mistakes Salespeople Make That Cost The Dealership Money!

The good news: They are all Preventable! Read below for the latest in how you can prevent Lost Sales!

#1-NO INTERVIEW!

An interview is the most important part of any sales…

Continue

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At 1:39am on April 19, 2013, Pauline Atta said…

Hello Dear,

How is everything with you,I picked interest on you after going through your short profile and deemed it necessary to write you immediately.I have something very vital to disclose to you,but I found it difficult to express myself here,since it's a public site.Could you please get back to me on(pauline120atta@yahoo.co.th)for the full details.
Have a nice day.

thanks
Pauline Atta.

 
 
 

 

 

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