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Leonard Buchholz
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  • Columbus, OH
  • United States
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Leonard Buchholz posted a blog post

3 Key Components of Outstanding Service Departments

When examining the best service departments across the country, you often find that they all share common best practices that create additional service sales and gross profits for their dealerships. These best practices combined with daily monitoring, observation and coaching results in professional sales organizations that can sustain a dealer during times of slow sales or downturns in the economy. One of the most overlooked skill sets in dealers that struggle with decreasing repair order…See More
Oct 9
Leonard Buchholz posted a blog post

How to "Blow Up" your Customer in the service drive 5 different ways

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.Number 5.Assume…See More
Aug 26
Leonard Buchholz joined Pat McKemy's group
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Welcome to Auto Windshield Repair & Replacement

First Call Auto Glass offers high quality windshield repair and replacement services in San Diego county to maintain the security and safety of your family on drive.See More
Aug 26
Leonard Buchholz posted a blog post
May 29
Leonard Buchholz posted a blog post

Is this a "Training Issue"...?

Nearly every week we spend training in a Dealership, we try to identify and help correct deficiencies in production, CSI and dealership employee performance. The rub is that every dealership has different issues and problems.Sometimes it’s the training, sometimes it’s the employee and sometimes it’s the management.And 100% of the time when there is little progress in performance or profit improvement, the…See More
May 1
Leonard Buchholz posted a blog post

Processes Save Lives

Processes save lives. It’s true. It is especially true when you are lying in a hospital bed with a doctor and a nurse talking to you about how their processes will save your life…which was where I found myself in the not too distant past.Saving a customer's life begins with processes.Actually, I found it rather odd that I was being talked to about processes. Usually, I was the one explaining why a process, when properly…See More
Apr 21
Leonard Buchholz posted a blog post

How to make a banana into a bbq pork sandwich...with chips and a drink.

One of the best things about traveling is experiencing how other people run their businesses.  It also allows you to have many different Sales presentations from many different people. This story is about how one motivated, knowledgeable and especially friendly Salesperson made a banana into a bbq pork sandwich.I was training at a dealership in Ohio and one of my favorite things to do is to ask the people who live there “Where is the best place to eat?” I have had many memorable meals in great…See More
Apr 14
Leonard Buchholz posted a blog post

Really...it's been 60 days?

It’s been 60 days.Like many, you went to the NADA Convention determined to find the one thing that was going to make a difference in your Dealership this year. You had every intention of making changes and doing something different. You gathered information and then cataloged it. You even made a list of your Dealerships Managers and their responsibilities and revised their Goals based on the new information and training you were about to provide them.You were ready for Success! You had new…See More
Mar 29
Leonard Buchholz posted blog posts
Mar 26
Leonard Buchholz posted a blog post

"Things" do not a great Service Experience make.

Service is an "elbow to elbow" people business. As I (we) have traveled and observed so many Dealership Service Operations, there is still one overriding factor that every Customer Service Organization must understand and adhere to. This is people business.Customer services (Photo credit: gordon2208)You can have perks, loyalty programs, free coffee, wifi, marble covered floors and chandeliers...and none of that…See More
Nov 15, 2012
Leonard Buchholz's blog post was featured

Want to increase Service Sales by 30%?

Lost Sales and Declined Services Customers are in many Dealerships, the largest untapped source of additional revenue. And in most cases, the Sales has been lost because of a few words and not a few dollars.Trained Advisors Make More Sales!Advisors who have been trained and coached are the best people to contact those customers, Advisors who are trained, coached and who care are better.Take John Q. here. He is an…See More
Nov 3, 2012
Leonard Buchholz posted a blog post

Want to increase Service Sales by 30%?

Lost Sales and Declined Services Customers are in many Dealerships, the largest untapped source of additional revenue. And in most cases, the Sales has been lost because of a few words and not a few dollars.Trained Advisors Make More Sales!Advisors who have been trained and coached are the best people to contact those customers, Advisors who are trained, coached and who care are better.Take John Q. here. He is an…See More
Oct 11, 2012
Leonard Buchholz posted a blog post

Techno me, Train me or Tank me...which is it?

It is an age old diametrically opposed argument. On one side, we have technology. On the other side, we have personnel.I can't sell anything without a great Multipoint Inspection.I can't sell anything without a professional Sales Process.I must have both in order to be effective.In recent years there has been a…See More
Sep 12, 2012
Leonard Buchholz posted a blog post

3 Common Mistakes Salespeople Make

The 3 Most Common Mistakes Salespeople Make That Cost The Dealership Money!The good news: They are all Preventable! Read below for the latest in how you can prevent Lost Sales!#1-NO INTERVIEW!An interview is the most important part of any sales process. There are several objectives for the interview. build a relationship with your customerestablish some common groundbuild rapportfind out their needs…See More
Jul 25, 2012
Leonard Buchholz posted a status
"Check out Don Reed's latest article on Fixed Ops here...http://ning.it/SFcad8"
Jul 17, 2012
Leonard Buchholz posted a blog post

Why "Old School" Communication is the new "Class Dismissed"

Clearly there is a huge gap between what "we" (old school) managers and Leaders consider useful and proper communication,  motivation and Leadership techniques and what the "new" generation responds to.There is a choice to be made.…See More
Jul 16, 2012

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DealerPro Training Solutions
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Sales and Marketing Manager
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8885530100
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lbuchholz@dealerprotraining.com
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http://twitter.com/DealerPro
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http://www.youtube.com/DealerProFixedOps
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DealerPro is the premiere Fixed Operations Training Company in North America. Dealers using our Processes and Training can expect significant increases in RO Count, Gross Profit and CSI.

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Leonard Buchholz's Blog

3 Key Components of Outstanding Service Departments

Posted on October 9, 2014 at 1:34pm 0 Comments

When examining the best service departments across the country, you often find that they all share common best practices that create additional service sales and gross profits for their dealerships. These best practices combined with daily monitoring, observation and coaching results in professional sales organizations that can sustain a dealer during times of slow sales or downturns in the economy. One of the most overlooked skill sets in dealers that struggle with decreasing repair order…

Continue

How to "Blow Up" your Customer in the service drive 5 different ways

Posted on August 26, 2014 at 2:33pm 0 Comments

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.

Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.…

Continue

Is this a "Training Issue"...?

Posted on May 1, 2014 at 9:07am 0 Comments

Nearly every week we spend training in a Dealership, we try to identify and help correct deficiencies in production, CSI and dealership employee performance. The rub is that every dealership has different issues and problems.

Sometimes it’s the training, sometimes it’s the employee and sometimes it’s the management.

And 100% of the time when there is little progress in performance…

Continue

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